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FAQs

Q: What is unlocking?
A: In most cases when a mobile phone is purchased from a service provider, it is often sim locked to that provider such that only sim cards from that particular service provider will work in the phone. This phone unlocking service removes the carrier lock placed by many mobilel providers these days. It enables you to use your phone with any sim card, regardless which provider you bought it from.
Q: What information is needed so that you can unlock my phone in a timely manner?
A: We will need your IMEI number that can be found when you key in *#06# from your phones dialpad, it is a 15 digit number. Sometimes you will see a 17 digit number, please only include the 1st 15 digits when you enter the IMEI number during the checkout process. Do NOT take the IMEI number that is found on the box and submit that, sometimes the IMEI from the phone itself and the box are different. When submitting your IMEI Number please make sure that no slashes, dashes, spaces, periods or other characters are between the numbers.
Q: Can you supply me an unlock code without me needing to mess with software & cables?
A: Yes! That is the beauty of this service
Q: What is the turnaround time for this service?
A: Turnaround time for each service is listed on the page for the service you purchased
Q: What happens if you cant find an unlock code for my phone?
A: A refund will be issued immediately along with an email explaining why an unlock code couldn't be found (in some cases there might be an alternate method to unlock your phone and we will let you know about that as well)
Q: Once I receive the unlock code how do I enter it?
A: Instructions will be included when you receive your unlock code. For certain phones having an incorrect sim card will be necessary. For instance to unlock an T-Mobile phone you will need a sim card from a different network inserted into the phone.
Q: What happens if the phone I unlocked using your service gets lost or damaged and I need to replace it?
A: You will need to purchase the service again. This service only provides an unlock code for the IMEI submitted
Q: Can My Phone Be Damaged?
A: The methods we provide for unlocking phones, if completed correctly will not damage your phone.
Q: Is Unlocking my Phone legal? Does it void your warranty?
A: Yes it is 100% legal to unlock your phone and No it does not void manufacturers warranties. The Copyright Office issued new rules allowing people to circumvent technological protection measures on their mobile phones in order to be able to switch carriers and use the phone on a different network.
I’ve got questions that you didn’t cover here.
A: Feel free to drop us a line, anytime.

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